Question 1

What are credits?

Accepted Answer

Credits are a unified currency for all AI actions on Tellop. Every plan includes a monthly credit pool that refreshes each billing cycle. Different AI actions cost different amounts of credits depending on their complexity.

Question 2

How are credits consumed?

Accepted Answer

Each AI action — such as a chat reply, generating a procedure, creating an image, or importing a product — deducts credits from your monthly pool. Simple actions like chat messages cost fewer credits, while complex ones like video generation cost more.

Question 3

What happens when I run out of credits?

Accepted Answer

When your credit pool is depleted, AI-powered features will be paused until your next billing cycle begins or you upgrade to a higher plan. You can still access your dashboard, manage appointments, and use non-AI features.

Question 4

Do unused credits roll over?

Accepted Answer

No, credits reset at the start of each billing cycle. We recommend choosing a plan that matches your expected monthly usage. You can always upgrade mid-cycle if you need more.

Question 5

Can I upgrade or downgrade my plan?

Accepted Answer

Yes! You can upgrade at any time and get immediate access to your new credit pool. Downgrades take effect at the start of your next billing cycle.

Question 6

How does the Try plan work?

Accepted Answer

The Try plan is $2.99/month and gives you 50 credits to explore the platform. You can upgrade to a higher plan at any time to get more credits and features.

Question 7

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards through our secure payment processor, Paddle. Paddle also supports PayPal and local payment methods in select regions.

Question 8

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from your billing dashboard. Your plan will remain active until the end of your current billing period. There are no cancellation fees.

Simple, Transparent Pricing

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What Can You Do With Credits?

Frequently Asked Questions